Complaints

If something has gone wrong, we would like to work with you to resolve it. Please email us at info@castlepointfunds.com if you have a complaint, along with any documents or correspondence that will help us understand what's happened.

When we receive your complaint, we will:

• Acknowledge your complaint within 1-2 working days
• Gather and evaluate information about your complaint
• Respond to you within 20 working days

External Dispute Resolution

If you are not happy with our response, you can contact Financial Services Complaints Limited (FSCL) for independent assistance. FSCL are an independent, not-for-profit, dispute resolution scheme approved by the Minister of Consumer Affairs. FSCL's service is free, and they will help resolve the complaint.

Please note that before the FSCL can review your complaint, it must have gone through the full complaint process and we have given our response.

FSCL's contact details:

Phone: 0800 347 257

Email: complaints@fscl.org.nz

Website: www.fscl.org.nz

Mailing address: PO Box 5967, WELLINGTON 6140